Testimonials

What our clients say about Queensland Family Pools & Spas.

Tracy Glynn
Tracy Glynn
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Highly recommended. I was very nervous embarking on this journey due to the amount of people having a bad experience with other companies. The pool started on time, stages ran to schedule and communication was good. I am very happy with the result. There were a few minor problems with the pump initially. This turned out to be a minor problem. I am very happy at how prompt the response was. Brandon managed my build and the communication throughout and post build was good. He responded to questions and was overall very helpful.
Kathryn
Kathryn
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From start to finish it was a pleasure dealing with Terry and the QFPS team. All trades turned up when we We love our new pool so much and the process was seamless. From Terry coming to quote, through to Miche in the office, Mick and the team looking after things on site and the aftercare we’ve received - everything has been brilliant! Communication was great throughout, timings were accurate and the end product is amazing. We’re so glad we found QFPS and would highly recommend them to anyone putting in a pool!
Matt Lazell
Matt Lazell
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From Start to finish QLD family pools where excellent. Terry, Miche, Brandon and the team were fantastic to deal with. Nothing was a problem. Subbies turned up on time and communication was great. We would highly recommend QFP to build your pool.
Chris Thomson
Chris Thomson
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The team have been great. First Mick onsite to help with all initial stages, then Brandon to walk through compliance and set up, and of course Miche in the office, always able to help explain things and track stuff down. They were patient to our needs and wants and super flexible as we completed various works of our own.
Samantha Doyle
Samantha Doyle
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We can't recommend QLD Family Pools & Spas enough. From our first meeting with Terry right through to handover we felt confident that we were getting excellent value for money and a top quality products. Our construction manager Brandon went above and beyond in keeping us informed of the stages of our project and when trades would be on site. He was extremely helpful and knowledgeable and we are so grateful to have had him coordinating our build. All the different trades who came on to our property were respectful and professional and really easy to deal with, particularly when we had a couple of last minute changes. Our pool looks amazing, and we are getting so much joy out of it, just in time for summer!
Ian Chapman
Ian Chapman
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I would highly recommend Queensland Family Pools and Spas to anyone thinking of installing a pool in the Brisbane area. Miche and the rest of the head office crew were extremely helpful and professional from design stage, choosing tiles and pebblecrete colours, right through to completion and handover. Our project manger Brandon went above and beyond, keeping us informed through the whole project and was always happy to take a call and answer questions. All of the stubbies were professional, friendly and always left the site clean and tidy. All deadlines and milestones were met on time and on budget, and the overall communication around progress and next steps was excellent. The final product is even better than we hoped for, and we are extremely happy with the pool and how the whole project went. Again, highly recommend this company!
Julian Wiggins
Julian Wiggins
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We built our first pool with QFP 5 years ago (2016), and have absolutely loved it. From the day we contacted QFP for a quote, through to diving in for the first time, the service we received was always prompt and professional. The quality of the build & finish of our first pool was excellent and even after a few years of use, Terry was always happy to answer any questions and provide advice with any hardware issues. The build team were amazing - answering all the questions Master 4 could throw at them! We have recently moved to a new home and there was only one company we called to design & build our new pool - Queensland Family Pools. We can't wait to dive in!
Simon G
Simon G
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This was our second pool with QFP (completed Jul23), after a very positive first round experience about 8 years ago in a prior house. And we weren't let down second time around - the entire team provided a greater service with clear communication and no fuss. From the start Terry was very responsive, coming to site within 48 hours of requesting a quote. He spent time understanding the job, providing ideas but never tried to over complicate or up sell. The quote was provided very quickly, and even after we requested numerous revisions or changes to our concept Terry and the team were very responsive and easy to deal with. Once we decided to proceed everyone was great to deal, highly communicative and very helpful: the excavation team, Mick, Justin (our Job manager) and the Miche in the office. There was never any up selling, in fact quite the opposite at times when the team suggested we didn't need to do things that would add cost but from their experience were not essential to deliver a great looking outcome. I think the key reason for the high quality service is that the team remains highly consistent at QFP. Terry, Mick, Miche and the majority of the dig crew worked on our pool 8 years earlier and Justin is a great addition since.
 Jes T
Jes T
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We had been trying to get someone to do a pool quote for months with very poor responses. Within 48 hours of contacting QFPS Terry was on-site to chat with us about what we were wanting to do. It was more than just a pool design, he took the time to understand what we were wanting to get from the space, the lifestyle we were trying to create. Right from the first engagement we could not fault the service we received. We found the communication and customer service to be excellent. Our Construction Supervisor, Brandon, and Construction Manager, Mick, always made sure we knew what was happening which made the whole experience so easy for us. The end result is absolutely stunning and we would not hesitate to recommend them! They really do create lifestyles!
Paul and Robyn
Paul and Robyn
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The whole process from start to finish was excellent. Terry and the team did a great job planning and constructing the pool with clear communication and professional tradespeople. The finished product is exactly as planned and constructed to a very high standard. The construction team interacted with us at every step to check details and allowing our input. We highly recommend Queensland Family Pools to build a family pool and would glady use them again.
Angus Cameron
Angus Cameron
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Every pool builder we spoke to offered too much problematic advice with our build to the extent we nearly decided to pull the pin altogether. Along came Terry from QLD Family Pools who was an absolute pleasure to deal with and ensured us there was nothing we needed to be concerned about regarding budget or complexity of the build. The entire E2E process was seamless - Mick, Justin and the office staff were always easily contactable, gave quick responses and provided great advice and assurance on timelines. We couldn't be happier with the end result and I've recommended QFPs to anyone that has asked who did our pool and will continue to do so.